Refund policy

Last updated: November 5, 2026

Returns on store items

You have 30 days after receiving an item from our store to request a return. To be eligible, the item must be in the same condition you received it: unworn, unwashed and unused, with tags if it came with them. You'll also need your receipt or proof of purchase.

To start a return, email zach@traxlergraphics.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Custom orders are final

Custom orders, meaning anything designed, quoted or personalized just for you, can't be returned or exchanged and aren't eligible for refunds. Please review your proof, sizes, colors and quantities carefully before you approve a custom order.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away at zach@traxlergraphics.com with your order number and a photo so we can look into it and make it right.

Exchanges

The fastest way to get a different size or color of a store item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.

Questions

Email zach@traxlergraphics.com.